How can we help?

I purchased but haven't received my download.

Check your spam folder for the receipt email. The download link is in the receipt. If you still can't find it, email us with the email address you used to purchase.

My download link expired or isn't working.

Email support@dplab.store with your order number and we'll send a fresh link.

I joined the waitlist. When will I hear back?

We'll email you when the product is ready to purchase. No spam in the meantime.

I want a refund.

Digital products are non-refundable after download. If you have a genuine access issue within 48 hours of purchase, email us and we'll resolve it. See the full Refund Policy for details.

Can I use the product for client work?

It depends on the product license. Each product page has a License section that spells out exactly what's allowed. When in doubt, email us.

I have a technical question about a specific product.

Email support@dplab.store with the product name and your question. If it's a common question, we'll add it to the FAQ.